Quality Assurance (QA) is a strategic process that ensures your products or services consistently meet customer expectations, regulatory requirements, and organisational standards. This course provides professionals and business teams with the knowledge and tools to design, implement, and monitor quality systems that prevent errors, improve consistency, and promote customer satisfaction. The QA course is ideal for professionals in manufacturing, service delivery, project management, operations, and quality control. Whether you are developing a quality program from the ground up or seeking to strengthen existing systems, this course will help you understand and apply proven QA methodologies across any industry.

Course Overview

Over approximately 15 - 20 hours, participants will explore the fundamentals of quality assurance, the difference between QA and quality control (QC), and how to embed quality into every stage of operations. The training combines lectures, real-world case studies, group discussions, and hands-on exercises to reinforce learning. Key topics include quality planning, process standardization, documentation, product and service quality monitoring, customer feedback systems, defect prevention, and root cause analysis. The course also covers team responsibilities, communication strategies, and leadership roles in fosgtering a quality-first culture.

What You'll Learn:

• By the end of this training, you will be able to:

  • Understand the principles of Quality Assurance and how it differs from Quality Control

  • Design and implement QA systems and standard operating procedures (SOPs)

  • Identify quality risks and mitigate them through preventive action

  • Use customer feedback and internal audits to improve service delivery

  • Foster a culture of continuous improvement and accountability

  • Monitor quality indicators and apply data-driven decision-making